Deployment Success Engineer

The role

You will own customer success and support as the primary technical resource post-sale. You will build systems and automation to scale support, ship product changes, and drive renewals and expansion.

What you will do

• Serve as the primary technical resource post-sale, troubleshooting and resolving issues.
• Advocate for customer needs internally.
• Turn strong adoption into renewals and surface expansion opportunities.
• Create tooling, automation, and playbooks to scale support.
• Modify production code to fix bugs and build features.
• Run training sessions and create documentation to make customers self-sufficient.

Required qualifications

• Startup experience in a customer-facing or technical role.
• Strong technical foundation, including the ability to read and troubleshoot production code in customer-facing environments.
• Ability to analyze code paths, database state, and API requests/responses with infra and browser dev tools.
• An eagerness to build, writing code and automation to create scalable systems.
• Excellent communication and relationship-management skills.
• Ability to translate complex technical concepts for both technical and non-technical stakeholders.
• An instinct for what drives outcomes (retention, adoption, expansion).
• High agency in fast-moving, ambiguous environments.

Nice to have

• Experience in an early-stage startup environment.
• Experience writing production code or building internal tooling and automation.
• Experience owning renewals or commercial relationships.
• Familiarity with IT, security, service management, or workflow automation.

Benefits

• Impact: Be a key player in shaping the success of our product and company.
• Growth: Build a fundamentally new AI product offering and grow rapidly with the company.
• Culture: Join a culture that values innovation, ownership, accountability, and fun.

About the company

Serval is an AI-native enterprise service management platform that automates work. Headquartered in San Francisco, it is used by companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors.