RVP Solutions Engineering, Mid-Market and Enterprise

The role

This leader will build and own the Solutions Engineering function from the ground up. You will act as a player-coach, managing technical deals and growing a team of technical sellers.

What you will do

• Own the Solutions Engineering strategy, hiring plan, and technical motion.
• Hire, manage, and develop the SE team.
• Operate as a player-coach by personally carrying strategic and early technical deals.
• Build the foundational SE toolkit including demo environments and evaluation frameworks.
• Define the technical sales motion alongside founders and account executives.
• Act as a senior voice on security and access topics.
• Establish metrics and operating cadence for the function.
• Manage the handoff to the Deployment team at pilot kickoff.
• Act as a bridge between the field and Product to provide customer signals for the roadmap.

Required qualifications

• 10+ years in solutions engineering, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
• 2+ years leading a Solutions Engineering Organization.
• Track record of building or scaling a Solutions Engineering function.
• Ability to sell technical products to senior IT and security buyers.
• Technical depth in architecture reviews, debugging integrations, and security questions.
• Working fluency with the modern IT and identity stack, including IdPs and SCIM, ITSM and ticketing, SaaS administration, and APIs.
• Excellent communication and storytelling skills.
• Builder's instinct and high ownership.

Nice to have

• Experience with ITSM, IGA, access management, security, or AI automation products

Benefits

• Impact: Be a key player in shaping the success of our product and company.
• Growth: Build a fundamentally new AI product offering and grow rapidly with the company.
• Culture: Join a culture that values innovation, ownership, accountability, and fun.

About the company

Serval is an AI-native enterprise service management platform that automates work. Headquartered in San Francisco, the company has raised $277 million from investors including Sequoia Capital and Redpoint Ventures.