Business Operations Lead

The role

The Business Operations Lead will own the strategy, operations, reporting, and P&L for a new business line. You will partner with executive, sales, deployment, engineering, and operations teams to establish and execute playbooks.

What you will do

• Own the P&L for the line including revenue, margin, and profitability
• Set and defend pricing and packaging
• Partner with Deployment on unit economics
• Partner with Sales on deal strategy and contract structuring
• Build the forecast and the operating cadence
• Scale operations from high-level strategy to minutiae including office location and talent recruitment

Required qualifications

• 5-8+ years across business operations, strategic finance, corporate strategy, consulting, or an operating role at a high-growth software company
• Direct experience owning or materially shaping a P&L, a gross margin line, or a pricing model
• Strong quantitative and modeling skills
• Working fluency with Salesforce, a BI tool, and billing or usage data
• Real command of software and AI unit economics: COGS, gross margin, payback, net revenue retention
• A track-record of partnering closely with functional leaders to drive execution
• Comfortable moving fast, being wrong in public, and correcting quickly

Nice to have

• Investment banking, management consulting, or private equity / vc experience
• Early-stage experience where you built the reporting and forecasting stack rather than inheriting one

Benefits

• Impact: Be a key player in shaping the success of our product and company
• Growth: Build a fundamentally new AI product offering and grow rapidly with the company
• Culture: Join a culture that values innovation, ownership, accountability, and fun

About the company

Serval is an AI-native enterprise service management platform that automates work. Headquartered in San Francisco, the company has raised $277 million from investors including Sequoia Capital and Redpoint Ventures.