Operations Associate - Part Time (Los Angeles)

The role

You will assist autonomous delivery robots in the field by navigating obstacles, performing light maintenance, and ensuring timely deliveries. You will also manage robot deployments, document incidents, and collaborate with engineering and customer support teams.

What you will do

• Maintain field readiness by supporting robots and ensuring order fulfillment.
• Assist in deployment processes including preparation, inspection, cleaning and placement of robots.
• Track, document, and close escalation tickets.
• Operate company vehicles to move, recover, or reposition robotic units.
• Adhere to company safety standards and escalate critical events.
• Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for robotic assets.
• Ensure proper handling, maintenance, and storage of company-issued tools and gear.

Required qualifications

• Valid drivers license
• Comfortable driving mid-size utility vehicles as needed
• Capable of lifting and maneuvering items weighing up to 50 pounds
• Demonstrated ability to engage with customers in a professional setting
• Willingness and ability to work flexible hours, including nights, weekends, and holidays
• Walking/biking several miles per day and handling equipment
• Adherence to PPE rules, strict cell phone protocols, and dress codes
• Prepared to perform duties in various weather conditions, including inclement weather
• Safe operation of company vehicles or e-bikes

Nice to have

• Experience with Jira
• 1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
• Experience using work communication tools (ie. Slack)
• Strong organizational, collaboration, and problem-solving skills

About the company

Serve Robotics is building the future of urban movement with personable sidewalk robots designed for commercial deliveries. The team consists of tech industry veterans in software, hardware, and design.