Service Technician II

The role

The Service Technician II independently diagnoses, repairs, and validates complex hardware and software issues across a fleet of delivery robots. This role contributes to fleet uptime, repair efficiency, and quality control.

What you will do

• Independently diagnose mechanical, electrical, and integrated software failures
• Develop and execute repair strategies for moderate-to-high complexity issues
• Perform component- and sub-assembly-level testing
• Reduce repeat repairs through accurate root-level issue identification
• Maintain strong first-pass fix performance
• Meet or exceed defined productivity and throughput standards
• Document all repair activity in Jira with technical notes, photos, and test results
• Maintain tool calibration, lab organization, and component control
• Support inventory accuracy and parts usage tracking
• Provide onboarding support and technical guidance to Technician I employees

Required qualifications

• 2–4+ years of progressive technical experience in electro-mechanical, electronics, robotics, automotive, aerospace, or similar industries
• Demonstrated ability to independently troubleshoot complex integrated systems
• Proficiency with diagnostic tools (multimeter, oscilloscope, power supply, software diagnostics, etc.)
• Experience performing component-level testing and validation
• Strong documentation discipline with experience in issue-tracking systems (e.g., Jira)
• Ability to prioritize workload and manage multiple repair streams independently
• Flexibility to work weekends as part of a 5-day schedule
• Lifting up to 40 pounds
• Standing for extended periods
• Working in both lab and field environments

Nice to have

• Experience in robotics or automation environments
• Familiarity with structured root-cause analysis methodologies
• Experience collaborating cross-functionally with engineering or QA teams

About the company

Serve Robotics is building a personable sidewalk robot for commercial deliveries. The team consists of tech industry veterans in software, hardware, and design.