Operations Associate - Part Time (San Jose, CA)

The role

You will assist autonomous delivery robots in the field by providing on-the-ground support and performing light maintenance. You will also manage robot deployments, handle technical escalations, and ensure safe equipment recovery.

What you will do

• Support robots to ensure timely response, coordination, and order fulfillment.
• Assist in deployment processes including preparation, inspection, cleaning and placement of robots.
• Track, document, and close escalation tickets.
• Operate company vehicles to move, recover, or reposition robotic units.
• Adhere to company safety standards and escalate critical events.
• Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for robotic assets.
• Handle, maintain, and store company-issued tools, devices, and protective gear.

Required qualifications

• Valid drivers license
• Comfortable driving mid-size utility vehicles as needed
• Capable of lifting and maneuvering items weighing up to 50 pounds
• Demonstrated ability to engage with customers in a professional setting
• Willingness and ability to work flexible hours, including nights, weekends, and holidays
• Walking/biking several miles per day and handling equipment
• Adherence to PPE rules, strict cell phone protocols, and dress codes
• Prepared to perform duties in various weather conditions, including inclement weather
• Safe operation of company vehicles or e-bikes

Nice to have

• Experience with Jira
• 1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
• Experience using work communication tools (ie. Slack)
• Strong organizational, collaboration, and problem-solving skills

About the company

Serve Robotics is reimagining how things move in cities with personable sidewalk robots. The team consists of tech industry veterans in software, hardware, and design.