Operations Coordinator

The role

You will execute daily operations for a commercial delivery network. You will coordinate deployments, monitor live operations, and implement process improvements to drive efficiency and scalability.

What you will do

• Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams.
• Monitor live operations and resolve issues in real time.
• Ensure compliance with standard operating procedures, safety protocols, and quality measures.
• Open or close depots in accordance with scheduled shift.
• Track and report key operational metrics.
• Implement new processes and protocols as directed.
• Assist the Sr. Operations Supervisor in daily decision-making.
• Support onboarding and training of new Operations Associates.
• Provide ad hoc operational support across field operations, piloting, and project initiatives.

Required qualifications

• Bachelor’s degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)
• Strong organizational, collaboration, and problem-solving skills.
• Ability to remain calm under pressure with a proactive, can-do attitude toward challenges.
• Demonstrated ability to work independently with minimal supervision.
• Comfort with spreadsheets (Excel or Google Sheets)
• Willingness to work flexible hours, including evenings and weekends, as operations require.
• Comfortable driving mid-size utility vehicles as needed.
• Valid U.S. driver’s license.
• Ability to work nights, weekends, and holidays
• Standing, walking, and lifting up to 50 lbs
• Adherence to PPE rules, strict cell phone protocols, and dress codes
• Prepared to perform duties in various weather conditions, including inclement weather

Nice to have

• Previous experience in a high-growth, fast-paced startup environment
• Experience with schedule creation, resource planning, or forecasting
• Direct customer-facing experience (field or service-based)
• Ability to analyze data and report on operations through Google Workspace (Docs, Sheets, Drive)
• Strong passion for efficiency, innovation, and robotics

About the company

Serve Robotics is building the future of urban movement with personable sidewalk robots for commercial deliveries. The team consists of tech industry veterans in software, hardware, and design.