Senior Product Manager, Operations & Commercialization

The role

The Senior Product Manager, Operations & Commercialization owns products that make the robot fleet reliable, welcome in neighborhoods, and delightful for customers and partners. This person translates needs from operators, merchants, and customers into capabilities that improve delivery quality, fleet utilization, and cost efficiency.

What you will do

• Own the product roadmap for Operations & Commercialization
• Define and own success measures for operational performance and delivery quality
• Maintain an evidence-based view of failure modes and opportunities using data and feedback
• Build scalable operational workflows for robot supervision, deployment, and dispatch
• Improve delivery reliability with capabilities for issue detection and remote interventions
• Elevate the customer and public experience through intuitive interactions
• Enable commercial launches by partnering with the Logistics Platform team
• Scale market deployments with repeatable product capabilities and workflows
• Own products from concept through launch and iteration
• Drive execution with Engineering by scoping and sequencing improvements

Required qualifications

• 6+ years of product management experience taking software products from discovery through launch and iteration
• Experience building tools or platforms for operationally complex environments such as logistics, mobility, marketplaces, field services, or enterprise workflows
• Strong user-discovery skills
• Technical fluency with APIs, data flows, connected systems, and product analytics
• Ability to define and use metrics to improve reliability, delivery quality, efficiency, user experience, or business performance
• Strong prioritization and judgment
• Practical experience using AI-enabled tools or LLMs to accelerate data exploration, root-cause investigation, workflow improvement, or product prototyping
• Track record of shipping iteratively with Engineering
• Excellent written and verbal communication, stakeholder management, and ability to influence cross-functional teams

Nice to have

• Experience building products for operational teams where software decisions directly affect real-world performance, safety, and unit economics
• Familiarity with fleet management, dispatch, remote assistance, incident management, maintenance, or field-service systems
• Experience building partner-facing APIs, integrations, onboarding workflows, or multi-sided marketplace products
• Hands-on analytics skills such as SQL and dashboards, or experience using AI agents, LLM tools, and code-interpreters
• Experience owning delivery-quality or reliability metrics, conducting root-cause analysis or incident reviews, or supporting release management

About the company

Serve Robotics is building sidewalk robots for commercial deliveries. The team consists of tech industry veterans in software, hardware, and design.