VP of IT Infrastructure & Operations

The role

You will lead IT strategy and operations across delivery depots, engineering labs, and corporate offices. You will own IT infrastructure, standards, security implementation, and support services to power daily operations and robotics development.

What you will do

• Define and execute the IT roadmap aligned with growth, expansion, and R&D goals.
• Own budget, vendor selection, contract decisions and key technology investment prioritization.
• Partner with engineering, security, operations, HR, finance, facilities and growth teams.
• Lead IT planning for new markets, facilities, acquisitions, and major company initiatives.
• Lead IT diligence and IT integration strategy and execution for M&A.
• Oversee enterprise IT infrastructure, networks, and cloud services.
• Implement collaboration, productivity, and ERP systems.
• Support IoT and edge-device deployments.
• Partner with security leaders to drive access controls, identity management, and incident response.
• Own the implementation and continuous improvement of IT security controls.

Required qualifications

• 15+ years in IT infrastructure and operations
• 8+ years in leadership
• Proven experience managing complex, distributed enterprise IT environments in high-growth, tech-driven companies
• Experience with working at a public company
• Experience managing live operations across multiple time zones and supporting rapid operational expansion
• Deep expertise in networking, cloud platforms, identity management, and enterprise systems
• Track record of hiring and scaling IT teams and infrastructure
• Excellent communication, leadership, and vendor management skills
• Known for responsiveness, reliability, and strong follow-through

About the company

Serve Robotics is reimagining how things move in cities with personable sidewalk robots. The team consists of tech industry veterans in software, hardware, and design.