Senior Software Engineer, Operations Tools & Al Enablement

The role

You will build practical software to make Robotics Operations more effective. You will discover needs, build and maintain production code, and improve tools including those built with AI-assisted coding.

What you will do

• Discover needs by exploring workflows with Operations
• Prioritize and deliver quick wins to meet operational goals
• Build iteratively with users and refine solutions based on feedback
• Maintain and improve internal tools, dashboards, automations, and integrations
• Develop across the stack including Elixir and Google Cloud Platform
• Bring engineering discipline to AI-built software
• Drive cross-functional execution between Operations and Engineering
• Champion practical AI adoption and safe practices
• Support shipped software and investigate failures

Required qualifications

• 5+ years of professional experience with substantial software engineering experience and ownership of shipped software
• Strong production coding capability to design, implement, test, debug, deploy, and maintain applications
• Google Cloud Platform experience
• Ability to learn and contribute across languages
• Experience building useful applications, internal tools, automations, or integrations for business or operational users
• A proactive, self-starting approach
• Product and entrepreneurial judgment
• Big-picture thinking
• Sound judgment about testing, code review, access controls, sensitive data, dependency management, observability, and production support
• A practical, iterative approach
• Ability to work directly with non-engineering users
• Cross-functional leadership through influence

Nice to have

• Experience with operator-facing applications, workflow automation, dashboards, or fleet and robotics tools
• Full-stack development experience, including user interfaces, services, APIs, and data integrations
• Previous experience developing applications in Elixir
• Experience taking a prototype or lightly engineered application into dependable operational use
• Effective use of AI coding assistants
• Experience owning a product or internal tool from discovery through adoption and iteration
• Experience helping non-technical teams adopt AI tools responsibly
• Robotics, autonomous vehicles, logistics, delivery, or other technology-enabled field operations experience

About the company

Serve Robotics is reimagining how things move in cities using personable sidewalk robots. The team consists of tech industry veterans in software, hardware, and design.