Senior Account Manager

The role

The Senior Account Manager owns and grows an established portfolio of customers. They drive renewals, upsell and cross-sell opportunities while strengthening long-term relationships and accelerating software adoption.

What you will do

• Build and nurture strong, strategic, long-term relationships with mid-market and enterprise clients.
• Identify and convert upsell and cross-sell opportunities across an existing customer portfolio.
• Proactively manage contract renewals.
• Tailor software solutions to each client's needs.
• Deliver engaging presentations and product demonstrations.
• Support customers moving from legacy products to Facilities-iQ.
• Manage contract negotiations to secure renewals.
• Work closely with Software Trainers to maximize user adoption.
• Work cross-functionally with Customer Success, Sales, L&D, Marketing, and Product Development.
• Use CRM data to prioritise accounts, maintain forecasts, monitor KPIs and identify growth opportunities.

Required qualifications

• 5 Years + Proven B2B SaaS account management experience, with measurable success against revenue growth and retention targets.
• Strong background in managing client relationships, renewals, and software adoption with mid-market or enterprise segments.
• Demonstrated ability to drive high-value deals, manage complex sales cycles, and navigate contract negotiations.
• Excellent communication and presentation skills.
• A consultative approach to account management.
• Ability to build account plans and tailor engagement to customer needs, renewal timelines and growth potential.
• Experience using CRM platforms (HubSpot or similar).
• Highly organised, with the ability to manage multiple accounts and priorities effectively.
• Curious, innovative, and eager to learn.
• Competitive mindset and a strong desire to win.
• Experience forecasting pipeline, handling objections, and delivering innovative solutions to client challenges.

Nice to have

• Knowledge of Facilities Management technologies or CAFM solutions
• Understanding of compliance-driven industries and regulatory requirements in building maintenance

Benefits

• 26 days holiday + bank holidays (with the option to buy more)
• Company pension scheme
• Life assurance
• Private medical insurance with BUPA
• Enhanced family-friendly benefits
• Perkbox, offering a wide range of discounts, perks and everyday savings
• Volunteering leave
• Octopus Electric Vehicle scheme
• Access to wellbeing support via WeCare

Before you apply

• Must be able to demonstrate a pre-existing right to work and travel within the UK.
• No sponsorship is offered.
• Documentary evidence will be required.
• All offers are subject to satisfactory vetting and reference checks.

About the company

SFG20 is the industry standard for building maintenance. They provide services and pioneering technologies to create and sustain safer buildings.