Collections Team Leader

The role

You will lead, mentor, and support a team of Collections Officers in a high-volume, commercial collections environment. You will drive team KPIs regarding delinquency, recovery, and loss targets while improving collections processes.

What you will do

• Lead, mentor, and support a team of Collections Officers in a high-volume, commercial collections environment
• Be the escalation point for complex, high-value, or sensitive commercial accounts
• Own team KPIs, driving results on delinquency, recovery, and loss targets
• Set clear expectations and allocate workloads effectively
• Provide regular feedback, coaching, and drive ongoing team capability and engagement
• Spot areas for improvement and champion smarter, faster processes across the collections function
• Play a key part in shaping and maintaining a credit control management framework fit for commercial lending
• Collaborate with colleagues in Finance, Credit, Account Management, and Operations
• Identify team growth opportunities and handle performance issues constructively

Required qualifications

• 7+ years’ experience in receivables, credit management, or debt recovery
• Significant experience in commercial collections and commercial lending
• Proven leadership in collections or credit operations, including coaching and performance management
• Track record of achieving team targets for commercial delinquency, recovery, and loss metrics
• Expertise in managing escalations for complex and high-stake commercial accounts
• Comprehensive understanding of AU regulatory obligations (NCCP Act, ASIC guidelines, Privacy Act)
• Experience with credit control frameworks, process improvement, and commercial collections models
• Strong communicator with great stakeholder management and influencing skills
• Comfortable with collections systems, CRM platforms, and debt management tools

Benefits

• Hybrid working
• Parental leave: up to 26 weeks paid
• Strategy Week: twice a year the whole team comes together to hear the business strategy and product and technology roadmap first-hand
• Fortnightly all-company business updates
• Flat structure
• Benefits supporting physical, psychological and financial wellbeing
• A day off on your birthday
• End of trip facilities

About the company

Shift provides business finance to small, established and corporate sized businesses in Australia. Founded in 2014, Shift has funded more than 30,000 Australian businesses.