Staff Site Reliability Engineer

The role

You will set technical direction for infrastructure and core systems for a SaaS product. You will focus on availability, stability, and scalability within a multi-cloud environment.

What you will do

• Automate complex infrastructure changes using code-driven provisioning and scripting.
• Provide architectural guidance across more than one major public cloud provider.
• Deploy, manage, and optimize production container orchestration clusters.
• Own observability across all system components including metrics, dashboards, and proactive alerting.
• Participate in company-wide incident response and on-call rotation.
• Develop, document, and routinely test disaster recovery plans and business continuity procedures.
• Track cloud spend, set up anomaly detection, automate scaling, and propose architectural changes to reduce cost.
• Guide cross-functional teams through complex implementation challenges and mentor engineers.
• Develop technical solutions and operational processes to make engineering teams more effective.

Required qualifications

• 8+ years across DevOps, infrastructure engineering, or systems administration.
• At least 3 years in a dedicated DevOps/SRE role.
• Production experience operating managed Kubernetes on at least two major cloud providers.
• Architecture-level understanding of how cloud platforms differ.
• Experience managing live production infrastructure through declarative infrastructure-as-code.
• Experience with remote state management and reusable, modular design.
• Hands-on experience with GitOps delivery tooling.
• Hands-on experience with metrics and dashboarding stacks.
• Hands-on experience with automation in a scripting language.
• Track record of defining technical roadmaps for multi-phase initiatives.
• Experience executing major platform migrations or infrastructure rollouts.
• Experience on on-call rotations, leading incident resolution, and applying cloud cost optimization.

Benefits

• Inclusive and collaborative work environment.
• Hybrid-friendly office spaces.
• Comprehensive health, vision, and dental coverage.
• Benefits begin on your first day.
• Generous PTO and company-paid holidays, including flexible floating holidays.
• 100% 401(k) employer match up to 6%.
• Paid parental leave.
• Wellness support, including access to mental health resources.

About the company

ShiftKey is a healthcare technology company with a SaaS platform and a two-sided marketplace. The company helps healthcare facilities find licensed and certified professionals to fill available shifts.