Senior Site Reliability Engineer

The role

You will own the reliability, availability, and incident response for a SaaS platform. You will maintain cloud infrastructure across AWS and Azure and manage a Kubernetes-based production environment.

What you will do

• Owning reliability, availability and incident response for our SaaS platform, from detection through postmortem.
• Maintaining and extending our cloud infrastructure across AWS and Azure, managed as code.
• Running and improving our Kubernetes-based production environment.
• Writing production automation.
• Working closely with software engineering teams to ensure safe deployment.
• Mentoring teammates toward independence and helping shape how the reliability function grows.

Required qualifications

• 5+ years running production infrastructure on AWS and Azure at real scale
• Production Kubernetes and Terraform experience
• Hands-on incident ownership
• Strong automation skills in Python and Bash
• Experience with observability tooling such as Prometheus, Grafana or CloudWatch
• Comfort making and defending judgment calls without a manager in the room
• Experience mentoring other engineers
• Comfort in a mixed-language environment
• Habit of using AI tools in your daily work

Nice to have

• Ideally for a SaaS product

Benefits

• Inclusive and collaborative work environment
• Hybrid-friendly office spaces
• Comprehensive health, vision, and dental coverage
• Benefits begin on your first day
• Generous PTO and company-paid holidays, including flexible floating holidays
• 100% 401(k) employer match up to 6%
• Paid parental leave
• Wellness support, including access to mental health resources

About the company

ShiftKey is a healthcare technology company with a SaaS platform and a two-sided marketplace platform. The company connects healthcare facilities with licensed and certified professionals to mitigate staffing shortages.