Strategy & Operations Associate, Growth Insights

The role

The Strategy & Operations Associate will manage worker supply to ensure enough high-quality partners are available to fill shifts. This person will identify problems in the supply funnel and work cross-functionally with Product, Engineering, and Operations to implement solutions.

What you will do

• Monitor overall supply health of all steady state markets.
• Identify, design, and drive initiatives to improve worker supply.
• Analyze and triage the end-to-end worker funnel to identify bottlenecks.
• Leverage data using Google Sheets, SQL, and internal dashboards.
• Articulate hypotheses for identified problems using data.
• Collaborate cross-functionally with Product, Engineering, Support, and Operations.

Required qualifications

• 2-5 years of experience
• Track record of hitting or exceeding targets
• Highly competent at using data and analytics to arrive at solutions
• Comfortable using tools like SQL to understand, parse, and organize large amounts of complex data
• Highly organized
• Able to function with a high-level of autonomy once given a playbook

Benefits

• 100% employee premiums for medical, dental, and vision care
• 60-75% coverage for dependents
• 401(k) match program: 100% on the first 3% and 50% on the next 2% (max 4% match)
• Generous, fully paid parental and family leave policies
• Pre-tax commuter benefits
• Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan
• Meaningful equity

About the company

Shiftsmart is a labor platform pairing workforce management technology with a global network of 5M flexible workers. The company builds scalable labor solutions for large companies through a digital marketplace.