Strategy & Operations Associate, Marketplace

The role

The Marketplace Associate helps launch and scale high-quality fulfillment for customers. You will ensure workers are assigned, show up, and complete shifts as expected.

What you will do

• Own shift fulfillment targets for new customer launches
• Execute scaled tactics like onboarding campaigns, marketplace analytics, and bonuses/incentives
• Execute hands-on tactics such as assisted partner conversion and targeted bonuses
• Build toward owning day-to-day Marketplace execution for a major customer launch
• Use Google Sheets, SQL, and other analytical resources to analyze data and inform decisions
• Proactively identify marketplace risks and monitor in-shift issues
• Build repeatable processes, workflows, and tooling to improve operational efficiency

Required qualifications

• 1-3 years of experience in operations, strategy & operations, consulting, or a similar fast-paced environment
• Strong SQL or technical fluency
• Ability to use data to understand problems and make decisions
• Ability to operate with a high level of autonomy

Benefits

• 100% employee premiums for medical, dental, and vision care
• 60-75% coverage for dependents
• 401(k) match program: 100% on the first 3% and 50% on the next 2%
• Generous, fully paid parental and family leave policies
• Pre-tax commuter benefits
• Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan
• Meaningful equity

About the company

Shiftsmart is a labor platform pairing workforce management technology with a global network of 5M flexible workers. They aim to build the world's leading platform for hourly workers and enterprises.