Customer Associate, Commercial Strategy & Operations

The role

This role supports the customer team to close commercial deals and build systems for scalable customer operations. You will research prospects, design customer-ready materials, and support B2B marketing initiatives.

What you will do

• Drive commercial opportunities from research through deal execution
• Research prospects and identify business problems
• Design customer-ready materials including dashboards, demos, decks, and proposals
• Prepare research memos for meetings with prospects and stakeholders
• Create and improve systems to manage the commercial pipeline
• Build a library of reusable customer content, case studies, and messaging
• Support B2B marketing including conferences, website updates, and video production

Required qualifications

• 2-4+ years of experience in consulting, banking, strategy & operations, business operations, or another fast-paced role
• High ownership
• Excellent writer
• Highly proficient in Slides/PowerPoint
• Comfortable with ambiguity

Nice to have

• Experience ideally in a startup

Benefits

• 100% employee premiums for medical, dental, and vision care
• 60-75% coverage for dependents
• 401(k) match program: 100% on the first 3% and 50% on the next 2% (max 4% match)
• Fully paid parental and family leave policies
• Pre-tax commuter benefits
• Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan
• Meaningful equity

About the company

Shiftsmart is a labor platform pairing workforce management technology with a global network of 5M flexible workers. The company builds scalable labor solutions for large companies through a digital marketplace.