Client Experience Associate (International)

The role

You will manage client experience inquiries across various channels. You will also perform administrative tasks, track performance data, and facilitate user interviews to collect feedback.

What you will do

• Responding to and managing client experience inquiries in our various channels
• Complete ongoing clerical, administrative, and routine tasks
• Track performance on a daily, weekly, and monthly basis by assisting with the collection of data and explaining the why of what happens
• Facilitate regular interviews with users to collect feedback and insights

Required qualifications

• 2+ years of experience in customer service
• Fluent English (C1 or C2 Proficiency)
• Perfect writing
• Familiarity with Slack, Google Sheets
• Extreme attention to detail
• Must be flexible and able to wear many hats
• Able to translate client experience into recommendations

Nice to have

• Previous experience working in ecommerce or a tech startup

About the company

Short Story is a technology powered retailer dedicated to petite women 5'4" and under. It is a fast-growing startup using a data driven learning system to create tailored products.