Warehouse Manager

The role

The Warehouse Manager will lead operational performance within the fulfillment center. This role involves managing outbound, returns, new merchandise, and support functions while leading Team Leads and Supervisors.

What you will do

• Own operational performance across outbound, returns, new merchandise, and support functions
• Align functional areas around clear priorities and quality commitment
• Develop and improve warehouse systems including product handling, storage, equipment utilization, and workflow design
• Review daily and historical performance data to make informed decisions
• Directly manage Team Leads and Supervisors
• Hold the team accountable to clear standards
• Build a culture of discipline, pride, and urgency on the floor
• Partner with HR on labor planning
• Identify and eliminate bottlenecks as the company expands
• Build repeatable, documented processes

Required qualifications

• 5+ years of experience in warehouse or fulfillment operations management
• Track record managing teams of 50–150 people, including managing supervisors or leads
• Strong floor presence
• Experience enforcing quality standards and holding teams accountable to measurable outcomes
• Proven ability to build or improve operational processes in a scaling environment
• Proficient in Microsoft Office or G Suite
• Comfortable with WMS or operations tooling
• Ability to use operational data for forecasting, labor planning, and basic cost modeling
• Eligible to work in the United States

Nice to have

• Bilingual English & Spanish

Benefits

• Competitive salary
• Meaningful equity
• Comprehensive benefits

About the company

Short Story is a technology powered retailer dedicated to petite women 5'4" and under. It is a fast-growing startup using a data driven learning system to create tailored products.