Account Manager, SMB

The role

The SMB Account Manager will manage a portfolio of approximately 200 SMB customers. This person will hunt for upsell and cross-sell opportunities, run structured account reviews, and manage renewal cycles to drive revenue growth.

What you will do

• Run structured account review meetings with SMB customers
• Prospect within a 200-account book for upsell and cross-sell opportunities
• Manage renewal cycles end-to-end including pricing, negotiation, and contracting
• Partner with CSMs to align commercial plays with customer readiness
• Prioritise accounts and organise calendar to balance expansion and commercial activities
• Maintain accurate CRM hygiene, pipeline updates, and forecasting
• Collaborate with CSMs, AEs, and Product teams to provide feedback on customer needs

Required qualifications

• Strong prioritisation and time management
• Experience in SaaS sales environment
• Growth mindset: Can receive feedback and change behaviour
• Great collaborator
• Salesforce
• Microsoft Office Suite

Nice to have

• Built world landscape knowledge & experience
• Front
• Slack
• Loom

Benefits

• Competitive, performance-based remuneration
• Equity options
• 25 days paid annual leave, plus sick, carer’s, and compassionate leave
• Parental leave - 16 weeks for primary and 6 weeks for secondary carers
• Professional growth budget and transparent career plans
• Employee Assistance Program (EAP)
• Laptop and home office setup budget
• Flexible work with hybrid rhythm and ability to work from anywhere for several weeks a year
• Weekly catered lunches, global offsites, and Life Story sessions
• London office perks: private outdoor terrace, on-site showers & bike storage

About the company

Sitemate builds software and AI agents for the built world, helping construction, infrastructure and industrial companies work smarter and faster. The company is backed by Blackbird and has 200 people across 18+ countries.