Solutions Consultant – Hospitality (Hotel Tech)

The role

You will partner with Account Executives to support enterprise and mid-market hotel opportunities. You will translate hotel operations, revenue strategy, and distribution needs into solutions powered by the SiteMinder platform.

What you will do

• Partner with Account Executives on discovery calls to identify hotel operational pain points, revenue gaps, and distribution inefficiencies.
• Act as a subject matter expert in hotel operations, revenue management, and hospitality technology throughout the sales cycle.
• Support mid-to-late stage opportunities by clearly articulating business value, ROI, and measurable outcomes.
• Deliver tailored product demonstrations aligned to each hotel's size, segment, and distribution strategy.
• Translate platform capabilities into outcomes such as increased direct bookings, reduced OTA dependency, and improved operational efficiency.
• Respond effectively to technical and operational questions from hotel stakeholders during the sales process.
• Train and enable Sales teams on hospitality fundamentals including RevPAR, ADR, channel mix, and hotel tech ecosystems.
• Contribute to sales playbooks and best practices across different hotel segments.
• Help elevate the overall consultative selling approach across the North America sales organization.

Required qualifications

• Extensive experience in one or more of the following: hotel operations, revenue management, or hospitality technology (Solutions Consultant / Sales Engineer / Customer Success).
• Strong understanding of hotel systems and ecosystem including PMS, channel managers, booking engines, CRS, and distribution platforms.
• Proven ability to connect operational needs to measurable business outcomes and revenue impact.
• Experience supporting or participating in complex B2B SaaS sales cycles in a pre-sales or consultative role.
• Strong presentation and communication skills with the ability to engage both operational and executive-level stakeholders.
• Ability to manage multiple opportunities in parallel with strong organization and prioritization skills.
• Commercial mindset with the ability to contribute to deal strategy and support revenue outcomes.
• Experience delivering product demonstrations or solution presentations in a client-facing environment.
• Strong understanding of hospitality distribution and revenue management concepts (mandatory).
• Familiarity with integration ecosystems across PMS, RMS, CRS, and booking engines (mandatory).
• Experience working cross-functionally with Sales, Product, and Marketing teams.

Benefits

• Equity packages
• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG)
• Investment in your personal growth offering training for your advancement

About the company

SiteMinder is the world’s leading hotel commerce platform. For more than 20 years, they have helped hotels attract guests, maximise revenue, forecast demand and perform at their best.