Siteminder

Senior Product Manager (AI)

Sydney, Remote. Posted 4 days ago

The role

You will own in-product AI agents end to end, including conversational journeys and prototype testing. You will define the agent roadmap and connect customer value to commercial contribution.

What you will do

  • Own in-product AI agents end to end, including customer jobs to be done, conversational journeys, prototype testing, rollout and adoption.
  • Define the agent roadmap, task-level success and quality evaluations using production evidence to improve the experience.
  • Connect customer value to engagement and commercial contribution, including clear explanations, permission requests and graceful handoffs.
  • Personally prototype and test experiences that move beyond answers to useful action.
  • Discover where customers trust an agent to help and turn the strongest ideas into products.

Required qualifications

  • Hands-on builder and leader who uses AI to turn ideas into working prototypes, experiments or usable product artefacts.
  • Experience taking a customer-facing AI experience from prototype into real-user use.
  • Ability to prototype AI interactions personally.
  • Ability to work fluently with technical partners.
  • Ability to define useful evaluations beyond whether an answer sounds plausible.
  • Strong customer discovery and interaction judgement.
  • Analytical ownership of repeat usage and task success.

Nice to have

  • Conversational products
  • B2B SaaS
  • Hospitality workflows
  • Production generative AI experience at scale
  • Hospitality experience

Benefits

  • Mental health and well-being initiatives
  • Generous parental (including secondary) leave policy
  • Flexibility to work in a Hybrid model (3 days in-office)
  • Paid birthday, study and volunteering leave every year
  • Sponsored social clubs, team events, and celebrations
  • Employee Resource Groups (ERG)
  • Investment in your personal growth offering training for your advancement

About the company

SiteMinder is the world's leading hotel commerce platform. It supports 56,000+ hotels in 150+ countries and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year.