Director, Strategic Accounts

The role

You will own a portfolio of strategic accounts paying $100K+ ARR to drive retention and expansion. You will lead executive relationships and drive cross-functional expansion across customer businesses.

What you will do

• Own a portfolio of strategic accounts paying $100K+ ARR
• Drive retention, expansion, and executive relationships
• Build stakeholder maps
• Lead multi-team expansion into Marketing, Returns, E-commerce, and Operations
• Run executive-level strategic conversations to move contracts and direction
• Partner with AEs on multi-team commercial expansion
• Partner with PMs to translate account needs into roadmap influence
• Win back at-risk accounts and defeat competitive threats
• Build the playbook for how Siena operates in strategic accounts

Required qualifications

• Commercial track record with quota carried or measurable revenue owned
• C-level presence with experience running conversations with C-suite/VP stakeholders
• Experience with enterprise account complexity and multi-stakeholder orgs

Nice to have

• Shark mindset
• Account win-back experience
• Player-coach experience
• AI-native
• Experience in e-commerce or consumer brands specifically
• Experience building a strategic accounts function from zero
• Existing relationships among CX or ops leaders at consumer brands

Benefits

• Great salary plus equity or stock grants
• Learning budget
• Premium AI accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable)
• Quarterly budget for new tools

Before you apply

• We use AI-assisted screening tools as part of our hiring process

About the company

Siena is the Agent of Record for CX, built for consumer brands. It runs as a connected multi-agent stack on top of a shared intelligence layer.