Strategic Account Manager

The role

You will own the commercial relationship for Growth and Strategic accounts. You will manage renewals, expansion, and executive trust for high-value brands.

What you will do

• Own the commercial relationship end to end for a portfolio of Growth and Strategic accounts
• Build concrete account plans and track impact with data
• Maintain a living stakeholder map and build executive trust
• Own renewal negotiations and identify expansion opportunities
• Quantify customer ROI in cost savings, efficiency, or revenue impact
• Explain product capabilities and guide customers on strategic use cases
• Turn customer problems into clear execution plans

Required qualifications

• 3+ years in account management with technical, complex software
• At least one independently negotiated $100k+ deal
• Startup background
• E-commerce or CX industry experience

Nice to have

• Hands-on AI experience
• Enterprise experience
• Close collaboration experience with product and engineering teams
• Self-directed
• Balances empathy with commercial impact
• Experience at a native AI technology company
• Comfort with API integrations, conversation flow design, and business intelligence tools

Benefits

• Great salary plus equity or stock grants
• Learning budget
• Premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable)
• Quarterly budget for new tools

Before you apply

• We use AI-assisted screening tools as part of our hiring process

About the company

Siena is the Agent of Record for CX, built for consumer brands. It runs as a connected multi-agent stack on top of a shared intelligence layer.