Senior Solutions Engineer

North America - East Coast, Remote. Posted 4 months ago

The role

You will own the technical side of the customer lifecycle, including pre-sales demos, integration scoping, and post-sales custom builds. You will build and maintain the demo environment and partner with AEs, Engineering, Product, and Deployment.

What you will do

Build and maintain the demo environment and asset library
Run demos built around prospect data across various agents
Lead live technical discovery and propose solutions
Own multi-week POC and trial programs end to end
Scope, build, and test integrations across the ecommerce CX stack
Work in existing accounts to scope new integrations and workflows
Draft, scope, and price Statements of Work
Triage issues and file well-scoped tickets
Bring product gaps into roadmap reviews

Required qualifications

5+ years as a Solutions or Sales Engineer (pre-sales) in B2B SaaS
Track record of personally owning demos and POCs
Hands-on with APIs, webhooks, and authentication
Comfortable in Postman
Working knowledge of the ecommerce CX stack: Shopify plus helpdesks (Gorgias, Zendesk, Kustomer, Dixa, or similar)

Nice to have

Clear communicator
Self-directed
Have worked with usage-based pricing
Hands-on experience configuring, prompting, or selling LLM or AI agent products
Contact-center technology experience
Experience writing and pricing custom-integration SOWs, or a forward-deployed background
Familiarity with the fast-moving AI CX landscape

Benefits

Great salary plus equity or stock grants
Learning budget
Premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable)
Quarterly budget for new tools

Before you apply

We use AI-assisted screening tools as part of our hiring process

About the company

Siena is the Agent of Record for CX, built for consumer brands. It runs as a connected multi-agent stack on top of a shared intelligence layer.