Operations Manager, Product & Engineering

The role

You will run the operating cadence for Product and Engineering by owning planning cycles, roadmap workflows, and team initiatives. You will design processes, build operational artifacts, and coordinate cross-functional initiatives to drive alignment and velocity.

What you will do

• Run the operating cadence for Product & Engineering
• Own planning cycles, roadmap workflows, initiative tracking, sprint planning, and team initiatives
• Design and optimize key processes like product reviews, retrospectives, team syncs, and engineering demos
• Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros
• Coordinate cross-functional initiatives across Product, Eng, Design, Brand, Sales, and Ops teams
• Partner with product, eng and marketing leads to create scalable frameworks for goal-setting, prioritization, and execution
• Analyze operational data and team feedback to identify friction points and implement systems
• Build and improve the internationalization operations playbook

Required qualifications

• 6-8+ years of experience in Product Operations, Business Operations, or Program Management in a high-growth, product-led company
• Proven track record building and scaling operational processes from scratch
• Highly organized and methodical
• Excellent written and verbal communicator
• Comfortable using tools like Linear, Figma, Google Drive, or similar

Nice to have

• SQL or dashboard experience
• Experience at an early-stage startup or scaling product org
• Familiarity with OKR frameworks, roadmap tools, or product analytics platforms
• Background in product management, engineering, or consulting/strategy with deep operational exposure
• Experience with vendor management and localization expansion efforts

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits
• Lunch, delicious snacks and coffee when working onsite
• Discretionary benefit stipend
• Free alphorn lessons
• Equity plans for eligible full-time employees

About the company

Sierra is a platform for customer-facing AI agents working with brands like The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank. It was co-founded by Bret Taylor and Clay Bavor.