Security and Compliance Manager

The role

The Security and Compliance Manager will act as a primary point of accountability for customer trust enablement and AI governance. This role involves translating regulatory requirements into technical controls and representing the company in customer audits.

What you will do

• Act as a primary point of accountability for customer trust enablement
• Participate in customer meetings, security reviews and AI governance
• Contribute to AI Governance by building guardrails to align with AI regulations
• Partner with Legal and Privacy to interpret regulatory requirements
• Support complex, security-sensitive contractual discussions
• Collaborate with Engineering and Product to ensure expectations are reflected in system design
• Translate regulatory and privacy expectations into scalable technical controls
• Own and evolve customer-facing trust materials related to AI, privacy, and security
• Represent Sierra in customer audits and formal assessments
• Support resilience and response expectations

Required qualifications

• 8+ years of experience in security compliance, privacy, or regulatory roles in SaaS, fintech, or AI companies
• Deep experience with EU regulatory frameworks, including GDPR, DORA, EU AI Act and emerging AI regulations
• Strong awareness of US and APAC regulatory norms
• Demonstrated ability to operate globally
• Experience engaging directly with enterprise and regulated customers
• Ability to translate abstract or evolving regulatory requirements into defensible, real-world practices
• Comfort operating in ambiguity, making reasoned judgment calls, and clearly articulating rationale and tradeoffs
• Strong written and verbal communication skills

Nice to have

• Direct experience preparing for or operationalizing DORA, EU AI Act or ISO/IEC 42001
• Experience working in and/or supporting fintech or AI companies globally
• Familiarity with AI governance frameworks such as NIST AI RMF or CSA AI controls
• Experience navigating cross-border data transfer, residency, and localization consideration in a multi-cloud environment
• Prior experience in customer-facing, sales-adjacent, or deal-support contexts
• Experience automating global security and compliance workflows

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits
• Lunch, as well as delicious snacks and coffee when working onsite
• Discretionary benefit stipend
• Free alphorn lessons
• Equity plans for eligible full-time employees

About the company

Sierra is a platform for customer-facing AI agents that works with large brands to transform customer service. The company is primarily in-person based in San Francisco.