Partnerships Account Manager

The role

You will drive partner activation through onboarding, enablement, and operational support programs. You will build systems and playbooks to scale the partnership ecosystem and coordinate cross-functional execution for product launches and strategic initiatives.

What you will do

• Drive partner activation through onboarding, enablement, certification, governance, and operational support programs.
• Build and improve systems, playbooks, processes, and partner-facing resources.
• Coordinate cross-functional execution across Product, Engineering, Sales, Solutions Engineering, Customer Success, Marketing, Legal, GTM Operations, and Partnerships.
• Plan and execute ongoing partner engagement and governance including webinars, QBRs, and partner events.
• Build reporting and use data to improve partnership health and track performance.

Required qualifications

• 6+ years of experience in partnership management, partner programs, partner success, ecosystem operations, program management, or a related function within an enterprise SaaS company.
• Experience launching, activating, and scaling strategic partnerships.
• Experience influencing Product, Engineering, GTM, Customer Success, Marketing, Legal, and external partners without direct authority.
• Exceptional organizational, communication, analytical, and project management skills.
• Comfortable with APIs, integrations, and technical product concepts.
• Fluent with modern AI tools and workflows.

Nice to have

• Experience supporting and scaling strategic partnership programs across product and technology partnerships, cloud ecosystems, systems integrators, strategic alliances, or channel networks.
• Experience working across enterprise software ecosystems and partners such as AWS, Google Cloud, Microsoft, Salesforce, ServiceNow, Stripe, Twilio, Snowflake, Databricks, or large global systems integ
• Familiarity across PRM, CRM, partner enablement, learning management, and collaboration platforms.
• Prior software development, solutions engineering, or technical implementation experience.

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits
• Lunch, as well as delicious snacks and coffee when working onsite
• Discretionary benefit stipend
• Free alphorn lessons
• Equity plans for eligible full-time employees

About the company

Sierra is the leading platform for customer-facing AI agents, working with brands to transform how they serve customers. The company is primarily an in-person company based in San Francisco.