Software Engineer, Cloud Infrastructure

The role

You will own the foundation for Sierra's multi-tenant and single-tenant environments across AWS and GCP. You will design, build, and operate cloud infrastructure, automate deployments, and drive platform reliability.

What you will do

• Design, build, and operate cloud infrastructure across AWS and GCP using Terraform and Kubernetes.
• Simplify and standardize deployments to be repeatable and predictable.
• Stand up and operate new multi-tenant regions and single-tenant environments.
• Help build and run compliant environments, including FedRAMP deployment.
• Own and improve deploys and releases across the fleet.
• Build security guardrails for shared multi-tenant environments.
• Work with the BYOC team to deploy into customer cloud environments.
• Drive reliability through observability, incident response, root cause analysis, and postmortems.
• Write production code in Go to automate infrastructure.

Required qualifications

• 6+ years of hands-on software or infrastructure engineering experience, including building and operating production systems at scale.
• Broad infrastructure experience on at least one major cloud (AWS, GCP, or Azure).
• Deep expertise in at least one layer of the stack, such as compute, orchestration, networking, or deploys.
• Hands-on experience with infrastructure as code (Terraform preferred) and container orchestration (Kubernetes).
• Strong coding skills and a bias toward automation and tooling.
• A pragmatic, scrappy approach.
• Curiosity and flexibility.
• A degree in Computer Science or a related field, or equivalent professional experience.

Nice to have

• Experience running infrastructure across multiple clouds and many regions or environments.
• Experience with compliance-driven environments (FedRAMP, SOC 2, HIPAA, or financial services).
• Experience building deploy systems, CI/CD, or internal developer platforms.
• Experience deploying software into customer-managed cloud environments.
• An SRE background, or experience leading reliability and incident management programs.
• Experience with distributed databases such as DynamoDB or Spanner.
• Experience at a fast-paced startup or on a small infrastructure team with broad scope.
• Go experience

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits
• Lunch, as well as delicious snacks and coffee when working onsite
• Discretionary benefit stipend
• Free alphorn lessons
• Equity plans for eligible full-time employees

About the company

Sierra is the leading platform for customer-facing AI agents, working with brands to transform how they serve customers. The company is primarily an in-person company based in San Francisco.