Enterprise Sales Engineer - Strategic, Retail

The role

You will own the end-to-end technical pre-sales process for strategic retail accounts. This includes scoping use cases, designing and demoing the platform, and leading technical reviews to drive business value.

What you will do

• Learn each customer's business deeply
• Own the end-to-end technical pre-sales process
• Scope customer use cases and articulate business value
• Design and demo the Sierra platform
• Lead technical and architecture reviews
• Coordinate with Agent Development, Product, Security, Legal, and Sierra leaders
• Mentor others and set standards for demos and pilots
• Write playbooks for Strategic deals and GTM processes
• Support accounts through Agent Development handoff, launch, and expansion
• Share account insights with Product leadership to inform roadmap

Required qualifications

• 7+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales
• Experience leading the sales process with Strategic customers with deal sizes of $1M+ consistently
• Past experience in demo building, and presenting, and working with customers or clients in the GTM function
• Strong experience in relationship-building with prospect stakeholders, including C-suite executives and technical leaders
• Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams
• Ability to leverage AI tools efficiently for discovery prep, solution design, demo, prototype building, and technical proposals
• Experience growing accounts past initial sale and defining customer roadmaps to facilitate growth
• Bachelor's Degree or above

Nice to have

• Computer Science or related field
• Experience translating code, technical logic and user requirements to product and engineering requirements
• Selling a technical AI product

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits
• Lunch, as well as delicious snacks and coffee when working onsite
• Discretionary benefit stipend
• Free alphorn lessons
• Equity plans for eligible full-time employees

About the company

Sierra is a platform for customer-facing AI agents working with large brands to transform customer service. The company is primarily in-person based in San Francisco.