Ecosystem Operations

The role

You will scale Sierra University and manage programs for the global builder community. You will also drive partner enablement and create developer-facing resources to support the ecosystem.

What you will do

• Scale Sierra University by managing curriculum, certification, and platform administration
• Coordinate programs to grow the global builder community
• Drive partner enablement operations with the Partnerships team
• Create developer-facing resources including documentation, tutorials, and videos
• Plan and execute ecosystem events like summits and workshops
• Build and improve operational systems and reporting
• Partner across Product, Engineering, Marketing, GTM, and Partnerships
• Measure ecosystem health through certification adoption and community engagement

Required qualifications

• 6–8+ years of experience in ecosystem operations, developer relations, community programs, partner enablement, program management, or a related function at an enterprise SaaS or developer platform com
• Experience operating and scaling customer, partner, or developer programs
• Experience creating developer-facing content, including documentation, tutorials, videos, or technical enablement materials
• Fluent in modern AI tools and workflows
• Hands-on experience leveraging AI to improve productivity
• Strong understanding of how AI agents, LLMs, and developer tools transform software building and adoption
• Excellent written and verbal communication skills
• Experience producing customer-facing content and executive-ready communications
• Highly organized and execution-oriented

Nice to have

• Experience at companies with scaled developer ecosystems, learning platforms, or partner communities
• Experience supporting both customer and partner audiences
• Familiarity with learning management systems, community platforms, event operations, and modern content creation tools
• Experience working with AI platforms, developer tools, or enterprise software ecosystems
• Prior software development, solutions engineering, or technical implementation experience
• Experience scaling global ecosystem programs in fast-growing environments with limited existing processes or playbooks

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits
• Lunch, delicious snacks and coffee when working onsite
• Discretionary benefit stipend
• Free alphorn lessons
• Equity plans for eligible full-time employees

About the company

Sierra is a platform for customer-facing AI agents working with brands like The GAP, Rocket Mortgage, and SoftBank. It was co-founded by Bret Taylor and Clay Bavor.