Product Designer

The role

The Product Designer will drive the entire design process from concept to execution and iteration. You will solve problems for customers, CX managers, and developers by building scalable design systems and innovating with AI agents.

What you will do

• Solve for the customer including people using chat and voice, CX managers, and developers
• Innovate by discovering new tools and processes for building AI agents
• Drive the entire design process from concept to execution to iteration
• Partner with engineering, product, and leadership to build cohesive experiences
• Gather customer feedback and conduct usability testing
• Develop and maintain a scalable design system

Required qualifications

• Extensive experience in UI/UX design
• Background leading design projects from ideation to launch
• Ability to create high-quality visual designs and define interactions
• Strong verbal and written communication skills
• Experience gathering customer feedback and usability testing
• Fluent in Figma
• Comfortable picking up new tools quickly, especially AI tools
• Comfort working in a fast-paced startup environment

Nice to have

• Experience designing for AI-driven products or conversational interfaces
• Experience working on developer-driven products, including SDKs, APIs, and technical tooling

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits
• Lunch, snacks and coffee when working onsite
• Discretionary benefit stipend
• Free alphorn lessons
• Equity plans for eligible full-time employees

About the company

Sierra is a platform for customer-facing AI agents working with brands like The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank. The company is primarily in-person and based in San Francisco.