Operations Manager, Product & Engineering

The role

You will run the operating cadence for Product and Engineering by owning planning cycles, roadmap workflows, and initiative tracking. You will design operational processes, coordinate cross-functional initiatives, and build scalable frameworks for goal-setting and execution.

What you will do

• Run the operating cadence for Product and Engineering
• Design and optimize key processes like product reviews, retrospectives, team syncs, and engineering demos
• Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros
• Coordinate cross-functional initiatives across Product, Eng, Design, Legal, Sales, and Ops teams
• Partner with product, eng and marketing leads to create scalable frameworks for goal-setting, prioritization, and execution
• Analyze operational data and team feedback to identify friction points
• Build the outbound operations playbook in partnership with Legal

Required qualifications

• 6-8+ years of experience in Product Operations, Business Operations, or Program Management in a high-growth, product-led company
• Proven track record building and scaling operational processes from scratch
• Highly organized and methodical
• Excellent written and verbal communicator
• Experience partnering closely with Legal, Product, and Engineering, including third-party vendors
• Comfortable using tools like Linear, Figma, Google Drive, or similar

Nice to have

• SQL or dashboard experience
• Experience with outbound communications compliance — TCPA, do-not-call, SMS sender registration, or similar calling/messaging regulations in the US or internationally
• Experience at an early-stage startup or scaling product org
• Familiarity with OKR frameworks, roadmap tools, or product analytics platforms
• Background in product management, engineering, or consulting/strategy with deep operational exposure

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits
• Lunch, as well as delicious snacks and coffee when working onsite
• Discretionary benefit stipend
• Free alphorn lessons
• Equity plans for eligible full-time employees

About the company

Sierra is a platform for customer-facing AI agents working with brands like The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank. It was co-founded by Bret Taylor and Clay Bavor.