Deployed Infrastructure Engineer

The role

You will own the end-to-end lifecycle of customer deployments and help define how the AI platform is deployed and operated across enterprise environments. You will work with enterprise customers to architect, deploy, upgrade, and manage infrastructure.

What you will do

• Own deployment architecture conversations and execution
• Manage the full infrastructure lifecycle for critical customers
• Develop and maintain deployment runbooks, upgrade procedures, and automation tooling
• Partner with engineering teams to ensure platform deployability
• Work with customers' platform engineering, security, and DevOps teams
• Collaborate with Sales and Customer Success to scope infrastructure requirements

Required qualifications

• 4+ years of experience in infrastructure, DevOps, platform engineering, or solutions architecture roles
• Significant time spent on customer-facing deployment work
• Deep experience with AWS services, Terraform, container orchestration, and cloud networking
• Track record of managing deployments in customer-owned cloud environments
• Ability to navigate ambiguity with enterprise stakeholders
• Strong operational instincts regarding upgrades, rollbacks, monitoring, and failure modes
• Comfortable working in a fast-moving environment
• Degree in Computer Science or a related field, or equivalent professional experience

Nice to have

• Hands-on experience with Go services, GraphQL APIs, or LLM infrastructure in production environments
• Past experience at an early-stage company building deployment operations, playbooks, and tooling
• Familiarity with observability and incident management in distributed systems (Prometheus, Grafana, Datadog, or similar)
• Experience with CI/CD pipeline design, deployment automation, or infrastructure self-service tooling

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits
• Lunch, delicious snacks and coffee when working onsite
• Discretionary benefit stipend
• Free alphorn lessons
• Equity plans for eligible full-time employees

About the company

Sierra is a platform for customer-facing AI agents working with brands like The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank. The company is primarily in-person based in San Francisco.