Technical Account Manager

The role

The Technical Account Manager serves as a persistent technical partner for strategic and premium accounts. You will act as a technical diagnostician to monitor workflows, analyze score behavior, and maintain technical health.

What you will do

• Serve as the named technical partner for strategic and premium accounts.
• Build and maintain technical success plans alongside the CSM.
• Diagnose and guide customers on workflow design, labeling strategy, and configuration hygiene.
• Own implementation continuity after go-live.
• Run recurring technical health reviews and diagnostic readouts.
• Help customers navigate model releases by analyzing score behavior changes.
• Operationalize fraud strategy and vertical recommendations inside the customer environment.
• Coordinate technical diagnostic and mitigation response during active fraud attacks.
• Act as the voice of the customer by feeding technical patterns and feature requests to Product and Engineering.
• Contribute to account retention and growth by catching technical risk early.

Required qualifications

• 5+ years in a technical, customer-facing role such as Technical Account Management, Solutions Engineering, Implementation, or Technical Support.
• Prior experience in fraud or payments.
• Strong pattern recognition skills across APIs, webhooks, JSON, and data logs.
• Working SQL and data analysis skills, or the ability to quickly get there.
• Ability to translate technical detail into business impact.
• A structured, proactive approach to account health.
• Comfort operating under pressure during live incidents.
• Ability to augment a work process using AI-tooling.
• Strong cross-functional instincts.
• Familiarity with machine learning concepts to explain model behavior and score changes.
• Experience running formal technical health reviews, QBR-style technical readouts, or success planning cadences.

Nice to have

• Familiarity with scripting languages (Python is a plus)

About the company

Sift is the AI-powered fraud platform securing digital trust for leading global businesses. The company uses machine learning and a data network scoring 1 trillion events per year to empower more than 700 customers.