Healthcare Insurance Phone Admin

The role

You will answer inbound calls from insurance payors and manage all inbound payor communications for Silna. You will work out what each payor message means for a patient's case and what must happen next.

What you will do

• Answer inbound calls from payors and own each one until it is resolved or handed off
• Understand payor messages on authorization statuses, information requests, denials, and eligibility or benefits updates, and turn each into clear next steps
• Manage the inbound payor queue (calls, voicemails, faxes, emails, portal messages), triage, log accurately, and route to the right person
• Learn how Silna's system is set up and how patient, payor, authorization, and benefits data connect
• Share payor communication patterns with Product and Engineering teams to help automate parts of the workflow

Required qualifications

• 1 to 2+ years of experience in an admin-heavy healthcare role: payor calls, insurance verification, prior authorizations, revenue cycle, or medical billing
• Comfortable on the phone most of the day and good at working with payor reps
• Exceptional attention to detail
• Able to context-switch fast without dropping anything
• Working knowledge of insurance basics: eligibility, benefits, deductibles, co-insurance, out-of-pocket, and the prior authorization lifecycle
• Strong written and verbal communication, with clear notes, handoffs, and escalations
• Highly organized, works with urgency, and comfortable working independently
• 1 year phone-based healthcare or payor communications experience (required)
• 1 year insurance verification or prior authorization experience (required)

Nice to have

• Behavioral health or ABA experience
• Familiarity with payor portals and EMR/EHR systems like CentralReach and Rethink

Benefits

• A competitive hourly rate
• Chance to move from contractor to a well-compensated full-time position with benefits
• Equity in the company
• Remote role
• A chance to make an impact on patients' ability to access care

Before you apply

• Please do not apply if you do not meet the required criteria
• Attach a resume and any other relevant details about your background

About the company

Silna Health works to fix the fragmented systems behind denied claims, turning prior authorization, eligibility, and benefit checks into decisions made in minutes. It works across behavioral, physical, ambulatory, and post-acute care and is backed by Accel and Bain Capital Ventures.