Enterprise Customer Success Manager

The role

You will manage enterprise accounts from onboarding through the entire customer journey. You will drive retention, expansion, and customer satisfaction while acting as a product expert and primary advocate for enterprise partners.

What you will do

• Act as the primary advocate for enterprise accounts.
• Guide customers from onboarding through their entire journey.
• Establish authentic relationships with partners.
• Provide product insights to help customers maximize value.
• Identify and execute on expansion opportunities.
• Monitor account health and identify trends using analytics.
• Examine end-to-end processes to identify strategic improvements.

Required qualifications

• 3-5 years of experience in Customer Success in a high-growth SaaS company
• 2+ years managing Enterprise Customers (six figure contracts)
• Proven track record of managing and growing enterprise relationships
• Strong project management skills with experience handling multiple concurrent high-priority initiatives
• Excellent communication skills to engage with technical and non-technical stakeholders
• Ability to work from the Silna office in Manhattan 5 days/week

Nice to have

• Healthcare technology industry experience
• Experience with complex technical workflows
• Demonstrated success in driving account expansion and upsell opportunities

Benefits

• Competitive compensation and benefits package
• 401k
• Unlimited PTO

About the company

Silna Health attacks the root cause of denied claims by addressing fragmented systems in prior authorizations, eligibility verification, and benefit checks. The company is backed by Accel and Bain Capital Ventures.