Wonderful - Forward Deployed Engineer

The role

You will partner with enterprise customers to understand operational challenges and design AI-driven solutions. You will build, deploy, and iterate on AI agents that integrate with customer systems.

What you will do

• Partner with customers to understand operational challenges and success criteria
• Translate open-ended problems into clear technical designs and implementations
• Build AI agents that integrate with customer systems and perform real tasks
• Own deployments, including reliability, performance, and continuous improvement
• Test with real data, measure outcomes, and iterate based on results
• Collaborate with Product & Engineering to ship high-quality solutions
• Contribute to tools, documentation, and best practices that scale customer delivery

Required qualifications

• 5+ years of experience in software engineering or technical problem-solving roles
• Strong fundamentals in software design, system thinking
• Experience working across systems, integrations, and data flows
• Comfort working directly with customers and owning ambiguous problems
• Clear communication skills and a strong ownership mindset
• Curiosity and interest in building AI-powered systems that work in practice

Nice to have

• Experience in forward-deployed, solutions engineering, or customer-facing roles
• Exposure to AI agents, automation, or conversational systems
• Experience operating and improving production systems

About the company

Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees across voice, chat, email, and back-office systems.