Product & User Operations Intern

The role

You will handle frontline user support and own the feedback loop from users into the product backlog. You will also support release operations, maintain help documentation, and monitor product metrics.

What you will do

• Handle frontline user support via email, Discord, and tickets
• Own the feedback loop from users into the product backlog
• Support release operations and write release notes
• Maintain help docs, canned responses, and the knowledge base
• Track feature timelines and delivery progress
• Monitor product metrics such as activation, retention, and feature adoption
• Run onboarding and activation analysis
• Help operationalize agent quality by reviewing agent runs and cataloguing failure modes
• Advocate for the user in product discussions

Required qualifications

• Pursuing a Bachelor's or Master's degree in any field, or equivalent experience
• Write clearly and kindly
• Organized and reliable
• Comfortable with data
• Curious about how products get built
• Can hold context across many small threads

Nice to have

• prior support, community, or product ops experience
• run a Discord community

About the company

simular