Product & User Operations

The role

This person will own the relationship between the product and users. They will triage issues, build support workflows, and turn user feedback into product insights.

What you will do

• Serve as the primary point of contact for user questions, feedback, and escalations.
• Triage incoming user issues, troubleshoot, and partner with engineering and product to drive resolution.
• Build and maintain support workflows, knowledge bases, and self-serve resources.
• Aggregate and synthesize user feedback into product insights that influence the roadmap.
• Identify opportunities to automate operational work using AI agents and internal tooling.
• Track key user-experience metrics.

Required qualifications

• 2-4 years in product operations, user operations, customer success, or a similar role.
• Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
• Experience setting up or managing customer support systems and ticketing platforms (e.g. Intercom, Zendesk, or similar).
• Strong data analysis skills, with the ability to track metrics, identify trends, and turn user data into actionable insights.
• Strong bias towards automation and building systems, not just resolving individual tickets.
• Excellent written communication skills, with the ability to translate complex issues clearly.
• Genuine interest in AI products and how they work.

Nice to have

• Experience with AI agents or workflow automation tools.

About the company

simular