Technical Account Manager

China . Posted 4 months ago

The role

The Technical Account Manager handles the technical needs of China based customers. You will solve issues and requests independently or work with Support and R&D teams to handle escalations.

What you will do

Handle technical needs of all China based customers
Handle issues and requests raised by customers
Solve most issues independently
Work with Support and R&D teams to handle complex escalations
Represent the needs of customers

Required qualifications

Professional English skills (verbal and written)
Ability to self-manage time and prioritize tasks
Aptitude to multitask with a high volume of tasks
Strong technical orientation
At least two years experience as TAM/Technical Support

Nice to have

Previous experience in a B2B SaaS company
B.A in relevant field

About the company

Singular is a marketing intelligence platform that unifies marketing analytics. It tracks over $10 billion in digital marketing spend to revenue and lifetime value across multiple industries.