Product Support Engineer

The role

You will be the first point of contact for clients and partners to troubleshoot or escalate issues. You will research, debug, and solve client issues while working with Support, Product, and Engineering teams.

What you will do

• Be the first point of contact for Singular's clients and partners
• Troubleshoot issues or escalate them internally
• Research, debug and solve client's issues
• Work closely with Support, Product and Engineering teams to improve and grow the product offering
• Serve as an advocate for customers with the product organization
• Become an expert in mobile marketing and Singular's product offering
• Play a significant role in the growth and development of our customer support competency

Required qualifications

• Fluent English (verbal and written)
• Ability to write short technical explanations in English
• Service-oriented person
• Ability to self-manage time and prioritize tasks accordingly
• Ability to work effectively in a fast-paced, innovative environment
• Aptitude to multitask with a high volume of tasks
• Responsible, independent and autodidact
• Team player with solid communication and presentation skills
• 3-5 years of experience in Technical Support or QA
• B.E / BCA / MCA required in a relevant technical field
• Ability to effectively interact with both technical and non-technical audiences

Nice to have

• Previous experience in a B2B SaaS company

About the company

Singular is looking for an experienced Product Support Engineer for their LATAM team.