Senior Solutions Engineer

The role

You will support complex customer implementations, technical onboarding, and advanced troubleshooting for Singular's platform. You will partner with Engineering, Product, Sales, and Customer Success to resolve technical challenges and identify repeatable patterns.

What you will do

• Own and support technical implementation of Singular's platform.
• Provide technical ownership for high-priority customer accounts across the Americas.
• Lead or support complex SDK, API, attribution, web-to-app, S2S, event tracking, data validation, and reporting investigations.
• Use SQL, logs, APIs, and internal tools to investigate data quality and implementation issues.
• Build trust with customer engineering, marketing, analytics, and business stakeholders.
• Partner with Customer Success and Sales to support customer happiness, retention, and expansion.
• Collaborate with Engineering and Product to identify product gaps and roadmap opportunities.
• Use AI tools to improve implementation workflows and accelerate troubleshooting.
• Develop internal playbooks, training materials, and documentation.
• Assist with technical sales activities for new and existing accounts.

Required qualifications

• 5+ years in Solution Engineering, Technical Account Management, Implementation Engineering, Sales Engineering, Software Engineering, or a similar technical customer-facing role.
• Experience supporting complex customer implementations or enterprise-level technical accounts.
• Strong technical troubleshooting skills.
• Experience integrating or supporting mobile SDKs, REST APIs, event tracking, data integrations, or analytics platforms.
• Ability to write SQL queries and investigate data quality, reporting, or attribution issues.
• Comfort working in Mac, UNIX, or command-line environments.
• Ability to read, debug, or write lightweight scripts, preferably in Python.
• Strong communication skills with both customer-facing and internal technical audiences.
• Ability to explain complex technical concepts clearly to engineering, marketing, analytics, and business stakeholders.
• Independent, fast learner who can operate effectively in a fast-paced, globally distributed environment.
• Strong service orientation, ownership mindset, and ability to build trust with customers and cross-functional partners.
• A desire to build things, improve processes, and create scalable solutions.

Nice to have

• Experience with mobile development, including iOS and Android.
• Experience with attribution, mobile measurement, adtech, marketing analytics, DMPs, CDPs, ETL workflows, or data exports.
• Experience with Singular, another MMP, or adjacent analytics SaaS platforms.
• Hands-on experience with Python and backend frameworks such as Django or Flask.
• Experience using AI tools to improve technical workflows, documentation, analysis, automation, or customer support processes.
• Experience working with remote or globally distributed teams.
• Experience creating technical training materials, implementation playbooks, or customer-facing documentation.

About the company

Singular is a marketing measurement platform used by over 1,000 global brands. The company has teams in 12 countries and has raised $100M from various investors.