Product Support Engineer

The role

You will provide technical support to customers and partners. You will troubleshoot product issues across mobile SDKs, APIs, and dashboards while working with internal teams.

What you will do

• Provide timely and high-quality technical support to Singular's customers and partners
• Troubleshoot complex product issues across mobile SDKs, APIs, and dashboards
• Work with internal teams to resolve cases and escalate when needed
• Become a subject-matter expert in Singular's product suite and the AdTech/mobile marketing ecosystem
• Help create internal documentation, FAQs, and knowledge base articles
• Act as a customer advocate by delivering feedback to product and engineering

Required qualifications

• 2–5 years of experience in product or technical support
• Familiarity with REST APIs, HTTP protocols, and debugging tools like browser dev tools/Postman
• Ability to write basic SQL queries and use scripting/regex for analysis
• Strong analytical, troubleshooting, and problem-solving skills
• Clear and concise communication skills, both written and verbal
• A collaborative mindset with the ability to work with distributed global teams

Nice to have

• Experience in a SaaS, AdTech, or mobile environment
• Exposure to mobile SDKs (Android/iOS) and mobile app ecosystems

About the company

Singular is a marketing measurement platform used by global brands. The company has teams in 12 countries and employees in 65 cities across the globe.