Customer Success Manager

The role

You will manage a portfolio of enterprise customers as their primary business point of contact. You will drive product adoption, manage relationships with executive leadership, and ensure customers derive value from the Singular platform.

What you will do

• Gain a deep understanding of client business needs and create long-term goals.
• Develop and deliver a roadmap to success.
• Drive product adoption and ongoing usage of Singular.
• Manage the customer relationship as a trusted advisor to executive and senior leadership.
• Partner with the Sales team to advance account renewals and expansion.
• Align marketing executives on goals and execute roadmaps to reach outcomes.
• Proactively identify account risks and develop save plans.
• Analyze portfolio to identify risks and opportunities.
• Communicate performance opportunities and technical overviews to internal teams.
• Become an expert on the Singular platform and integrations.

Required qualifications

• Experience in working with complex technologies and several different stakeholders across different divisions
• Strong leadership skills
• Impressive executive presence and communication skills
• Extremely data-driven with the ability to understand data sets and leverage data to drive customer outcomes and adoption
• A proven track record in a consulting role and a customer-facing environment
• Expertise in leading meetings with strong presentation skills
• Excellent collaborator with the skills needed to engage across multiple teams

Nice to have

• 5+ years of experience in Management Consulting or Customer Success
• Industry experience in mobile, data-driven marketing, and SaaS solutions for marketing

About the company

Singular is a marketing measurement platform used by over 1,000 global brands. The company has teams in 12 countries and has raised $50M from various investors.