Sr Customer Success Manager

The role

You will manage a set of large, complex enterprise customers and act as their main business contact. You will build long-term success roadmaps, drive product adoption and protect and grow renewals.

What you will do

• Understand clients' business needs and set long-term goals with them
• Build and deliver a roadmap to success; drive product adoption and usage
• Manage the customer relationship as trusted advisor to senior leaders in several teams
• Work with the Sales team on renewals and expansion
• Identify account risks, build save plans and coordinate internal and external action
• Analyze your portfolio to find risks and opportunities
• Become an expert on the Singular platform and its integrations
• Coordinate solutions across marketing, product and support teams

Required qualifications

• Ideally 5+ years of experience in Management Consulting or Customer Success
• Experience working with complex technologies and many stakeholders
• Strong leadership, executive presence and communication skills
• Data driven: able to read data sets and use them to drive customer outcomes
• Proven track record in a consulting role and customer-facing environment
• Ability to assess client needs and drive outcomes with business acumen
• Ability to explain technical concepts clearly
• Skill in leading meetings and presenting
• Excellent collaborator across multiple teams

Nice to have

• Industry experience in the performance marketing ecosystem
• Working knowledge of marketing databases and APIs
• Ability to draw useful insights from large data sets

About the company

Singular works with some of the world's most influential companies on their toughest data problems. Its Customer Success team is the central contact for its biggest and most advanced customers.