Senior Customer Success Manager

The role

You will own onboarding, adoption, and ongoing success in Siro deployments with field sales teams. You will partner with Product, Marketing, Sales, and Data Science to drive engagement and business transformation.

What you will do

• Onboard and manage multiple stakeholders throughout large organizations
• Train and coach users from end user to executive through change management
• Be directly responsible for a Gross Dollar Retention number
• Develop technical expertise in real-world applications of LLMs
• Explore and deepen Enterprise value partnering with Solutions Eng and Data Science
• Run established CS plays
• Be the internal hub and cross-functional driving force for customers and business
• Ensure messages land with the right audiences

Required qualifications

• 5+ years of customer-facing experience with full ownership of customer or partner outcomes
• Top-tier communication skills with internal and external audiences
• Ability to synthesize and clearly articulate data visually and verbally
• Track record of managing software deployments across multiple teams and stakeholders
• High agency
• Ability to work in uncertain, fast-moving, ambiguous environments

Nice to have

• Experience at a fast-growing startup

About the company

Siro is an intelligent companion that automates sales reps' admin work and provides real-time visibility for managers and executives. The company has raised $75M and is backed by investors like Index, Fika, CRV, and SignalFire.