Sr. Operations Specialist – Launch Team

The role

You will project manage dock customers from signed opportunity to a running program. You will own a book of accounts and build relationships to ensure site, network, policy, and flight operation readiness.

What you will do

• Own a book of dock accounts and run weekly customer cadence, readiness record, and risk tracking.
• Build working relationships with customer program managers, facilities, IT, procurement, and legal staff.
• Lead site surveys and make-ready planning including rooftop, power, mounting, RF, LTE, and network readiness.
• Drive non-technical launch paths including waivers, BVLOS approvals, policy, and pilot staffing.
• Hold the line on readiness gates and verify deployment prerequisites.
• Escalate blockers through the AE, SE, or leader.
• Cover for other specialists in the region during absence or surge.
• Provide feedback for Product and Engineering based on launches.

Required qualifications

• 3+ years in a customer-facing project management, implementation, deployment, or operations role.
• Experience managing a portfolio of concurrent projects with timelines and dependencies.
• Comfort working with public sector and enterprise customers.
• Highly organized with strong attention to detail.
• Excellent written and verbal communication.
• FAA Part 107 Certificate, or the ability to obtain one within 60 days of hire.
• Ability to travel 50 to 60% of the time.
• Ability to lift up to 60 lbs unaided.
• Comfortable working outdoors, at height, and performing physical tasks including climbing ladders.

Nice to have

• Professional experience with Drone as First Responder concepts of operation and dock based remote operations.
• Prior public safety service, or experience standing up a Drone as First Responder program on the agency side.
• Experience supporting an agency through a public approval process.
• Familiarity with site survey, RF and LTE assessment, and network readiness for fixed installations.
• Familiarity with grant funding pathways and cooperative purchasing vehicles used by state and local agencies.
• Working knowledge of Salesforce, Palantir, Databricks, or equivalents.

Benefits

• Competitive base salaries
• Equity in the form of stock options
• Comprehensive benefits packages
• Relocation assistance may be provided for eligible roles
• Group health insurance plans
• Paid vacation time
• Sick leave
• Holiday pay
• 401K savings plan

Before you apply

• Ability to obtain FAA Part 107 Certificate within 60 days of hire.
• Skydio, Inc. uses E-Verify to confirm employment eligibility.

About the company

Skydio is the leading US drone company and the world leader in autonomous flight. The team combines expertise in artificial intelligence, hardware and software product development, operational excellence, and customer obsession.