Technical Support Specialist

The role

You will provide technical product support to commercial customers using Skydio autonomous UAS drones. You will troubleshoot software, hardware, and cloud issues while recommending best practices for flight.

What you will do

• Deliver premier technical support to drive customer satisfaction
• Know Skydio drone, controller, and cloud products
• Act as the Voice of Customer to other Skydio teams
• Use written and verbal communication to resolve issues
• Become a Subject Matter Expert in aspects of the Skydio UAS platform
• Engage in regular pre-released product dogfooding
• Participate in building support processes
• Contribute to operational excellence

Required qualifications

• 5-7 years of Technical Support experience with drones/UAV/UAS
• Previous customer support experience in utilities, transportation/infrastructure, or public safety organizations
• Impeccable verbal and written communication skills
• Proficient in technical troubleshooting, problem-solving and familiar with triage and escalation workflows
• Experience with multi-channel customer communication (phone, chat, email support)

Nice to have

• CRM technology experience, Zendesk or Salesforce Service Cloud preferred
• Prior support experience within a 360 customer success retention & renewal team is a plus

Benefits

• Competitive base salaries
• Equity in the form of stock options
• Comprehensive benefits packages
• Relocation assistance may be provided for eligible roles
• Group health insurance plans
• Paid vacation time
• Sick leave
• Holiday pay
• 401K savings plan

About the company

Skydio is the leading US drone company and the world leader in autonomous flight. The team combines expertise in artificial intelligence, hardware and software product development, operational excellence, and customer obsession.