Field Support Representative Manager, National Security

The role

You will manage the US National Security Field Support Representative team. You will lead technical experts who provide fielding, training, troubleshooting, maintenance, and repair support for Skydio products to defense and federal government customers.

What you will do

• Hire, onboard, coach, and develop FSRs
• Ensure FSRs are certified as Skydio operators
• Assign FSRs to National Security portfolios and accounts
• Track FSR utilization and account allocation monthly
• Forecast staffing needs
• Establish processes for fielding, enablement, troubleshooting, and RMAs
• Own weekly and monthly FSR reporting
• Partner with Program Managers to support fieldings and exercises
• Capture field feedback to influence product priorities
• Deploy for high-priority fieldings and surge support

Required qualifications

• 5+ years of experience in field support, field service, or UAS operations and maintenance in military, law enforcement, or federal agency roles or supporting defense and federal government customers
• 3+ years of direct people management leading distributed or deployed technical teams
• Hands-on experience operating, maintaining, and troubleshooting UAS or similar complex hardware and software systems
• Experience planning and executing equipment fieldings, new equipment training, or sustainment for military, law enforcement, or government units
• Experience setting team processes, standards, and KPIs
• Familiarity with RMA, spares, logistics, and repair workflows
• Strong written and verbal communication skills
• Ability to operate independently
• Ability to travel up to 60% of the time, including short-notice travel to CONUS and OCONUS customer sites
• FAA Part 107 certification or ability to obtain
• Ability to pass federal background check
• US Citizenship

Nice to have

• Military, law enforcement, or other federal agency experience, especially in UAS, aviation, maintenance, or deployed operational roles
• Experience with Skydio products, Dock-based or BVLOS operations, TAK, or tactical radios and networking
• Experience with Salesforce Service Cloud, Jira, or similar tools
• Experience with Linux operating systems

Benefits

• Competitive base salaries
• Equity in the form of stock options
• Comprehensive benefits packages
• Relocation assistance may be provided for eligible roles
• Group health insurance plans
• Paid vacation time
• Sick leave
• Holiday pay
• 401K savings plan

Before you apply

• Position is limited to candidates with US Citizenship
• Skydio does not currently offer employment-based visa or permanent residency sponsorship for this role
• Ability to pass federal background check

About the company

Skydio is the leading US drone company and the world leader in autonomous flight. The team combines expertise in artificial intelligence, hardware and software product development, operational excellence, and customer obsession.